Refund & Cancellation Policy

Last updated: 19 August 2026

Issued by CyberHost Technologies LLP, operating under the brand name and registered trademark THECYBERHOST. This policy applies to the Advanced Digital Marketing with AI programme offered through cyberhostacademy.com.

1. Definitions

• Company — CyberHost Technologies LLP, trading as THECYBERHOST.
• Programme — the Advanced Digital Marketing with AI programme, delivered live online over 12 weeks.
• Participant — any individual enrolled in the Programme.
• Enrolment — confirmation of your seat following full or first-instalment payment.
• Batch Start Date — the date of the first live session of the batch you are assigned to, as confirmed to you in writing at the time of enrolment.
• Programme Materials — session recordings, templates, workbooks, swipe files and any downloadable asset made available inside the Programme.

2. Your refund window

You may cancel your Enrolment and request a refund at any time up to and including the 3rd day after your Batch Start Date.

No reason required. You do not need to explain why you are withdrawing, and we will not make approval conditional on giving one.

This window is anchored to the Batch Start Date, not to your payment date. If you enrol weeks before your batch begins, your refund window does not begin to run until the Programme actually starts.

3. Cancelling before your batch begins

If you cancel before your Batch Start Date, we return the Programme fee in full. Nothing is deducted.

4. Eligibility

A refund request qualifies only where all of the following are true at the moment the request reaches us:

• the request is received on or before the 3rd day after your Batch Start Date;
• the request is sent by email from the address you enrolled with, in the manner set out in section 9.

Where either of these is not met, the Enrolment is non-refundable.

5. What is deducted

Nothing is deducted. Where a qualifying request is received, we return the whole amount you have paid us. There is no admission fee taken, no charge for live hours you attended, no charge for the domain, hosting or tool access already issued to you, and no deduction for payment gateway charges. Those costs are ours, not yours.

That is what no questions asked means here. We do not ask why you are leaving, and we do not subtract anything on the way out.

6. After the 3-day window

Once the 3-day window closes, the Enrolment is non-refundable. This is because seats in each batch are capped, live mentor time is allocated per participant, and a seat released after this point cannot realistically be filled mid-programme.

This does not affect your statutory rights under the Consumer Protection Act, 2019, or your right to raise a grievance under section 10 below.

7. Instalment and No-Cost EMI enrolments

• Instalment due dates are confirmed to you in writing before and at the point of Enrolment.
• Missing an instalment may result in temporary suspension of access to live sessions, recordings and support until the instalment is cleared.
• If an instalment remains unpaid after the final grace period communicated to you, the Enrolment may be cancelled.
• Cancellation for non-payment after the 3-day refund window has closed does not qualify for a refund of instalments already paid.
• Where a No-Cost EMI is arranged through a third-party lender or NBFC, cancelling your Enrolment with us does not automatically cancel your loan agreement. You must also contact the lender directly. We will issue a written cancellation confirmation to support that request.
• Where the Programme fee is paid in instalments, any refund is calculated against the amount we have actually received from you, not against the full published Programme fee.

8. If we cancel or postpone

If the Company cancels a batch, or postpones it and you do not wish to move to the rescheduled dates, you receive a 100% refund with no deductions, regardless of how much time has passed. This is unconditional.

Individual sessions rescheduled within the same batch, for reasons such as instructor illness or a public holiday, are not a cancellation. Rescheduled sessions are delivered live and are also recorded.

9. How to request a refund, and when you receive it

1. Email your request from the address you enrolled with to the Grievance Officer listed below, with the subject line Refund Request.
2. We acknowledge every request within 48 hours.
3. We confirm the refund amount within 7 working days. It is the full amount you paid us.
4. Approved refunds are processed to the original payment method within 10 working days of that confirmation. Time taken by your bank or card issuer to credit the amount is outside our control.

10. Grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer. Complaints are acknowledged within 48 hours and resolved within one month of receipt.

11. Content usage

Programme materials, recordings and templates are licensed to you for personal, non-commercial use. Recording, sharing, redistributing or reselling Programme content is prohibited and may result in termination of access without refund, irrespective of the refund window.

12. Changes to this policy

We may update this policy. The version published on this page at the time of your Enrolment is the version that governs your Enrolment. Changes are not applied retrospectively to existing Participants.